Observation is where real learning comes from. When we observe we see something on a deeper level.

Seeing is the physical process, observing is thinking about what we see. When we observe something, we make connections in our mind and develop a deeper understanding of something. It takes effort to actively observe rather than passively see. We say seeing is believing, but there are many people who see something and still don't believe. Observing however, leads to believing.

Professional self-managed teams take time to observe and reflect before they take action. Even in a tense environment that insists on immediate solutions, they will not be rushed. Calmness, overview and a diversity in perspectives are needed to make the right choices in complex and often dynamic situations. It pays to know the hidden tigers before you intervene.